Frequently Asked Questions
Everything you need to know about your SillySanta order
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. During peak holiday seasons, we recommend ordering early to ensure your festive gear arrives on time.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items. Simply use our online portal to generate a return label and send your items back in their original packaging.
How do I know which size to choose?
Each product page features a detailed size guide. Our clothing generally follows standard sizing, but if you are between sizes, we recommend sizing up for a more comfortable, relaxed fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your products sustainably made?
At SillySanta, we are committed to quality and ethics. Our apparel is produced in certified factories that prioritize fair labor practices and utilize high-quality, durable materials designed to last for many seasons.
Can I track my order?
Yes! Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.