Returns & Exchanges
At SillySanta, we want you to love your festive gear, so we offer a hassle-free 30-day return policy for all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, we've made the process quick and easy.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the products are in brand-new condition.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized shipping location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing